Frequently Asked Questions

Plant Care

Unbox your plant right away, remove any packaging, and give it bright, indirect light. Let it adjust for 24–48 hours before repotting. If the soil feels dry, water lightly.

Watering depends on light, season, and plant type. A simple rule: water when the top 1–2 inches of soil is dry. Overwatering is more common than underwatering.

It’s a well-lit spot near a window where the sun doesn’t hit the leaves directly (direct sun can scorch many indoor plants).

Some are, some aren’t. Each product page notes whether a plant is pet-safe. If you’re unsure, choose our pet-friendly collection.

Yes! We recommend easy-care favorites like pothos, snake plants, ZZ plants, and spider plants.

Shipping & Delivery

We ship across USA. Enter your postal code at checkout to confirm availability.

Orders typically ship within 3 business days. Delivery times vary by location (usually 2–7 business days after dispatch).

Plants are secured in protective, eco-conscious packaging to minimize movement and protect foliage during transit.

Contact us within 48 hours of delivery with photos of the plant and packaging. We’ll make it right with a replacement, store credit, or refund (depending on the case).

In many areas, yes. If date selection isn’t available at checkout, message us and we’ll do our best to accommodate.

Returns & Guarantee

Yes — we offer a 30-day plant health guarantee with proper care. If your plant struggles, reach out with photos and we’ll help troubleshoot.

Because plants are living items, returns are limited. If there’s an issue on arrival, we’ll resolve it quickly. Please contact us immediately.

Yes — please contact us for custom quotes and availability.

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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

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