Our Policies

• Shipping: We ship within the United States, except Arizona, Hawaii, Alaska and Puerto Rico. Orders ship within 3 business days, Monday to Saturday. Shipping is free on orders of $49.99 or more. Read our Shipping Policy.

• Damaged plants: Contact us within 48 hours of delivery with photos, and we will send a replacement. Read our Return and Refund Policy.

• Changes and cancellations: Allowed until 10:00 am Eastern Time on the day your order is processed.

• Privacy: Read our Privacy Policy.

• Terms: Read our Terms of Service.

Questions? Email info@plantnook.com or call (352) 900-3688, 12:00 pm to 9:00 pm ET.